Terms of Service
Welcome to mysuperboxmart.com.
This website is operated by Nanchang Chuanshao Trading Co., Ltd. These Terms of Service govern your access to and use of our website, products, and related services.
By accessing, browsing, or making a purchase through this website, you agree to comply with these Terms of Service and applicable laws and regulations.
Users should be at least 18 years old or have the permission of a parent or legal guardian where applicable.
We reserve the right to restrict or suspend access where reasonably necessary in cases of suspected fraud, misuse, unauthorized activity, or violation of these Terms.
1. Product Information & Pricing
We make reasonable efforts to provide accurate and current product descriptions, specifications, images, pricing, and availability.
Product appearance, packaging, or other non-material details may vary where applicable. We may correct errors or update product information when necessary.
Prices and availability may change without prior notice. Any changes will not affect orders that have already been confirmed except where required to correct an obvious pricing, inventory, or system error.
If an order cannot be fulfilled because of an inventory discrepancy, pricing error, or other legitimate issue, we may contact you regarding available options or cancel the affected order and issue any applicable refund.
2. Order Placement & Confirmatin
After placing an order, you will generally receive an order confirmation using the contact information provided during checkout.
Orders may be subject to payment authorization, fraud screening, inventory verification, and other reasonable order-processing checks.
Once an order has been processed and shipped, available tracking information will be provided where applicable.
We reserve the right to cancel or decline an order where reasonably necessary because of payment failure, suspected fraud, inventory issues, incorrect pricing, shipping restrictions, or other legitimate operational reasons.
If payment has already been collected for an order that we cancel, the applicable amount will be refunded to the original payment method.
3. Shipping & Delivery
We work with third-party shipping and logistics providers to deliver customer orders.
Please ensure that the shipping address and contact information provided at checkout are complete and accurate.
Estimated delivery times are provided for reference and may be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, holidays, customs procedures, or other transportation disruptions.
Tracking information will be provided when available after an order has been dispatched.
If an order is lost, damaged, significantly delayed, or incorrectly delivered during transit, please contact our customer support team promptly. We will review the available shipping information and, where appropriate, work with the shipping carrier to investigate or submit a claim.
Depending on the circumstances and the outcome of the review, we will provide an appropriate resolution in accordance with our policies and applicable law, which may include a replacement, reshipment, or refund where applicable.
Nothing in these Terms is intended to waive or limit any consumer rights relating to delivery that cannot lawfully be excluded.
Additional shipping terms, charges, and delivery information are governed by our applicable Shipping Policy.
4. Returns & Refunds
Customers may request an eligible return within 30 days from the date of delivery, subject to the requirements stated in our Refund & Return Policy.
Eligible returns must generally:
- Be in the same condition as received
- Show no signs of use, wear, modification, or customer-caused damage
- Include the original packaging, accessories, and components
- Include a valid order number or proof of purchase
Customers should contact our customer support team before returning a product.
For defective, damaged, or incorrect items, we will cover eligible return shipping costs. For returns based on a change of mind or personal preference, the customer is responsible for return shipping costs.
Restocking Fee: $0.00. We do not charge a restocking fee for eligible returns made in accordance with our policy.
Once an eligible returned item has been received and inspected, approved refunds are issued to the original payment method, typically within 1–5 business days after approval. Additional processing time may be required by your bank or payment provider.
Please refer to our Refund & Return Policy for complete return and refund terms.
5. Account Responsibility
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for taking reasonable steps to prevent unauthorized access to your account.
Please provide accurate and current account information where required.
If you become aware of suspected unauthorized activity involving your account, please contact us promptly.
6. Acceptable Use
When using our website, you agree not to:
- Violate applicable laws or regulations
- Engage in fraudulent, deceptive, or abusive activity
- Upload, transmit, or distribute malicious code or harmful material
- Attempt to gain unauthorized access to our website, systems, accounts, or restricted areas
- Interfere with the security, functionality, or normal operation of the website
- Use the website in a manner that infringes the lawful rights of others
We may restrict or suspend access where reasonably necessary to protect our website, customers, business, or other users.
7. Intellectual Property
The content displayed on mysuperboxmart.com, including website text, layout, graphics, photographs, logos, trademarks, product names, and other materials, may be owned by Nanchang Chuanshao Trading Co., Ltd., SuperBOX, or their respective licensors and authorized rights holders, as applicable.
SuperBOX brand names, trademarks, product images, and other brand-related materials remain the property of their respective rights holders.
Except where permitted by applicable law or authorized by the relevant rights holder, website materials may not be copied, reproduced, modified, distributed, republished, or commercially exploited without appropriate authorization.
8. Trademark Disclaimer
SuperBOX is an independent brand. Android is a trademark of Google LLC. Wi-Fi® and the Wi-Fi logo are registered trademarks of Wi-Fi Alliance. Bluetooth® is a registered trademark of Bluetooth SIG, Inc. All other trademarks, product names, and company names referenced on this website are the property of their respective owners and are used solely for compatibility, identification, and informational purposes.
References to third-party trademarks, brands, company names, or product names do not imply sponsorship, endorsement, affiliation, or ownership by Nanchang Chuanshao Trading Co., Ltd., except where an authorized relationship is expressly stated.
9. Third-Party Services
Certain functions related to our website and order fulfillment may be provided by third-party service providers, including payment processors, shipping carriers, technology providers, and other service partners.
These providers may operate under their own applicable terms and privacy practices.
Certain interruptions or delays caused by third-party systems may be outside our reasonable control. However, the use of third-party service providers does not remove any obligations or consumer rights that apply to us under applicable law.
10. Privacy
Our collection and handling of personal information are governed by our Privacy Policy.
By using our website, you acknowledge that personal information may be collected and processed as described in that policy and as otherwise permitted by applicable law.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Nanchang Chuanshao Trading Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services where such liability may lawfully be limited.
Nothing in these Terms excludes, restricts, or limits any liability, statutory warranty, remedy, or consumer right that cannot legally be excluded or limited under applicable law.
12. Governing Law & Dispute Resolution
These Terms of Service and any transactions conducted through mysuperboxmart.com are governed by applicable laws and regulations, subject to any mandatory consumer protection rights that apply based on the customer's place of residence or the jurisdiction in which the transaction occurs.
If a dispute arises in connection with an order, product, or use of our website, we encourage customers to contact our customer support team first so that we can attempt to resolve the matter directly and in good faith.
If a dispute cannot be resolved through direct communication, either party may pursue any rights or remedies available under applicable law through a court or other legally authorized dispute-resolution process with appropriate jurisdiction.
Nothing in this section is intended to restrict a consumer from exercising any mandatory legal rights or remedies available under applicable consumer protection laws.
13. Changes to These Terms
We may update these Terms of Service periodically to reflect changes in our business practices, website operations, legal requirements, or other relevant circumstances.
The latest version will be published on this page.
Where required by applicable law, additional notice will be provided for material changes.
14. Contact Information
If you have questions regarding these Terms of Service, an order, shipping issue, or our services, please contact us:
Website
mysuperboxmart.com
Legal Entity Name
Nanchang Chuanshao Trading Co., Ltd.
Customer Support Hours
Monday – Sunday: 9:00 AM – 6:00 PM (ET)
Phone
+1 646-944-1035
Business Address
Room 3302, Unit 1, Building 8
Zhongjun Yongjing City Phase I
No. 1 Shengli North Road
Yunqiao Subdistrict, Jinxian County
Nanchang, Jiangxi 331700
China