Payment Policy
Payment Policy
This Payment Policy explains the payment methods, transaction security, billing currency, fees, and other payment-related terms applicable to purchases made through mysuperboxmart.com, operated by Nanchang Chuanshao Trading Co., Ltd.
1. Accepted Payment Methods
We accept a variety of payment methods at checkout, including:
- Visa
- Mastercard
- Maestro
- JCB
- American Express
- Diners Club
- Discover
- PayPal
The payment methods available for a particular transaction may vary depending on the payment provider, card issuer, customer location, and checkout availability.
All payments must be successfully authorized before an order can be processed.
2. Payment Security
We take reasonable measures to help protect payment and transaction information during checkout.
Our website uses secure SSL encryption with up to 256-bit encryption to help protect information transmitted during the checkout process. Payments are processed through established third-party payment service providers using secure payment infrastructure.
We do not directly store complete credit or debit card numbers on our own systems. Payment information may be collected and processed by the applicable payment service provider in accordance with its own security practices and policies.
3. Payment Authorization & Order Processing
Orders are processed after payment has been successfully authorized or confirmed by the applicable payment service provider.
If a payment is declined, pending, under review, or otherwise cannot be confirmed, order processing may be delayed until the payment status is resolved.
For security and fraud-prevention purposes, certain transactions may be subject to additional verification before an order is processed or shipped.
4. Billing Information
Customers are responsible for providing accurate and complete billing, payment, and contact information during checkout.
Incorrect or incomplete information may result in payment authorization issues, processing delays, or order cancellation.
If your payment is declined, please verify the information entered at checkout or contact your card issuer or payment provider for assistance.
5. Currency
All prices and transactions on mysuperboxmart.com are displayed and processed in USD (United States Dollars) unless otherwise clearly stated at checkout.
If your payment account is denominated in another currency, your card issuer, bank, or payment provider may perform currency conversion and may apply its own exchange rate or conversion charges.
Any currency conversion charges imposed independently by a bank, card issuer, or payment provider are not charged by mysuperboxmart.com.
6. Transaction Fees
mysuperboxmart.com does not charge hidden transaction fees for purchases made through our website.
The amount presented to you during checkout before you submit your order will reflect the charges collected by us for that transaction, including applicable product charges, shipping charges, and taxes where applicable.
Your bank, card issuer, or payment provider may independently impose currency conversion, international transaction, or other account-related charges. Such third-party charges are determined by the applicable financial institution or payment provider and are not fees charged by mysuperboxmart.com.
7. Refunds
Approved refunds will generally be issued to the original payment method used for the purchase.
Once a refund has been approved and initiated, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.
Refund eligibility and return requirements are governed by our Refund Policy.
8. Payment Issues
If you experience a payment issue, please avoid submitting multiple identical orders while a transaction is still pending.
You may contact our customer support team for assistance with payment or order-related questions. For declined card transactions or account-specific payment issues, you may also need to contact your bank, card issuer, or payment provider.
9. Contact Information
If you have questions regarding payments, billing, or transactions made through our website, please contact us:
Website
mysuperboxmart.com
Legal Entity Name
Nanchang Chuanshao Trading Co., Ltd.
Customer Support Hours
Monday – Sunday: 9:00 AM – 6:00 PM (ET)
Phone
+1 646-944-1035
Business Address
Room 3302, Unit 1, Building 8
Zhongjun Yongjing City Phase I
No. 1 Shengli North Road
Yunqiao Subdistrict, Jinxian County
Nanchang, Jiangxi 331700
China