Refund Policy
We’re Here to Support You
At mysuperboxmart.com, operated by Nanchang Chuanshao Trading Co., Ltd., we are committed to providing a clear, dependable, and customer-friendly return experience.
We accept returns for both defective and non-defective products, as well as eligible exchanges, subject to the conditions below.
1. Return Request Window
Customers may request a return within 30 days from the date of delivery.
Please contact our customer support team before returning any product so that we can verify your order and provide the appropriate return instructions.
2. Return Eligibility Conditions
To qualify for a return, the product must be:
- New and unused, or
- Slightly used and still in good condition.
The product must not show significant customer-caused damage, excessive wear, misuse, or unauthorized modification.
Returned products should include the original packaging, accessories, components, and proof of purchase whenever reasonably possible.
Products that do not meet these requirements may not qualify for a return or refund.
3. Defective and Non-Defective Returns
We accept eligible returns for both:
- Defective, damaged, or incorrect products
- Non-defective products, including change-of-mind returns
All return requests must be made within the applicable 30-day return period.
4. Exchanges
We accept exchanges for eligible products within 30 days from the date of delivery.
To request an exchange, please contact our customer support team and provide:
- Your order number
- The product you wish to exchange
- The reason for the exchange
Exchange requests are subject to product availability.
If the requested replacement product is unavailable, we may offer an alternative product or a refund.
5. Situations Not Eligible for Return
Returns may be declined under the following circumstances:
- Products showing significant customer-caused damage
- Products with excessive wear or misuse
- Products that have been materially altered or modified
- Products missing major components
- Clearance or final-sale products that were clearly identified as non-returnable before purchase
- Returns requested after the 30-day return period
- Products purchased from third-party websites, marketplaces, resellers, or other sellers
Only products purchased directly from mysuperboxmart.com are eligible for return or exchange through our store.
6. Return Procedure
To request a return or exchange:
- Contact our customer support team and provide your order number and reason for the return or exchange.
- Our team will review your request and confirm eligibility.
- We will provide the appropriate return instructions and, when applicable, a free prepaid return shipping label.
- Securely package the product with the required accessories and components.
- Ship the return to our designated U.S. return address.
- Once the returned product is received, our team will inspect it.
- If the return is approved, the refund will be issued to the original payment method or the approved exchange will be processed.
Please contact us before sending a return so that we can provide the correct instructions.
7. Return Method
Returns are accepted by mail.
Approved returns should be sent to our designated physical return location in the United States:
Return Address
Charlie CH8937
317 New South Rd
Hicksville, NY 11801
United States
Phone: +1 646-944-1035
Please contact our customer support team before mailing your return so that we can verify your order and provide the appropriate return instructions.
8. Return Shipping Costs
For eligible returns, we provide a free prepaid return shipping label and cover the return shipping cost.
Customers should contact our customer support team before returning an item so that we can confirm return eligibility and provide the appropriate return instructions.
We recommend keeping the return tracking information until the return and refund have been completed.
9. Restocking Fee
Restocking Fee: $0.00
We do not charge a restocking fee for eligible returns made in accordance with this policy.
10. Refund Process & Timeline
Once the returned product has been received:
- The product will be inspected to confirm that it meets the return requirements.
- If the return is approved, the refund will be issued to the original payment method.
- Refunds will be processed within 5 business days after approval.
- Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.
Original shipping charges, if any, will be handled in accordance with applicable law and the circumstances of the return.
11. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact our customer support team as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Photos or video showing the problem, when applicable
Once the issue is confirmed, we will provide the appropriate return or exchange instructions.
12. Refund Method
Approved refunds will be issued to the original payment method used for the purchase.
We are unable to issue refunds to a different payment method unless otherwise required by applicable law.
13. Customer Support & Business Information
If you have any questions regarding returns, exchanges, refunds, or your order, please contact us using the information below.
Website
mysuperboxmart.com
Legal Entity Name
Nanchang Chuanshao Trading Co., Ltd.
Customer Support Hours
Monday – Sunday: 9:00 AM – 6:00 PM (ET)
Phone
+1 646-944-1035
Business Address
Room 3302, Unit 1, Building 8
Zhongjun Yongjing City Phase I
No. 1 Shengli North Road
Yunqiao Subdistrict, Jinxian County
Nanchang, Jiangxi 331700
China