Refund Policy

We’re Here to Support You

At mysuperboxmart.com, operated by Nanchang Chuanshao Trading Co., Ltd., we are committed to providing a clear and dependable purchasing experience. If you experience an issue with your order or wish to request a return, please contact our customer support team within the eligible return period. We will review your request and provide the appropriate return instructions.

1. Return Request Window

Customers may request a return within 30 days from the date of delivery.

Return requests must meet the eligibility requirements outlined in this policy. Please contact our customer support team before sending any product back.

2. Return Eligibility Conditions

To qualify for a return, the product must meet the following requirements:

• The item must be in the same condition as received.
• The product must show no signs of use, wear, modification, or customer-caused damage.
• The item must include its original packaging, accessories, and components.
• A valid order number or proof of purchase must be provided.

Items that do not meet these requirements may not qualify for a return or refund.

3. Situations Not Eligible for Return

Returns may be declined under the following circumstances:

• Products showing signs of use, customer-caused damage, alteration, or missing components.
• Clearance or final-sale products that were clearly identified as non-returnable before purchase.
• Items returned without prior authorization from our customer support team.
• Products not purchased directly from mysuperboxmart.com.

Products purchased through third-party websites, marketplaces, resellers, or other sellers are not eligible for returns or refunds through our store.

4. Return Procedure

To request a return, please follow these steps:

1. Contact our customer support team and provide your order number and reason for the return.
2. Our team will review your request and provide return instructions.
3. Once your return has been authorized, securely package the product with all required accessories and components.
4. Ship the return to our designated U.S. return address listed below.
5. Once the returned product is received, our team will inspect it.
6. If the return meets the requirements of this policy, the refund will be issued to the original payment method.

Please do not send products back without contacting us first. Unauthorized returns may be refused or experience processing delays.

5. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return:

• Defective, damaged, or incorrect item: We will cover the eligible return shipping cost.
• Change of mind or personal preference: The customer is responsible for the return shipping cost.

We recommend using a trackable shipping service and retaining the tracking information until your return and refund have been completed.

6. Restocking Fee

Restocking Fee: $0.00

We do not charge a restocking fee for eligible returns made in accordance with this policy.

7. Refund Process & Timeline

Once the returned product has been received:

• The product will be inspected to confirm that it meets the return requirements.
• If the return is approved, the refund will be issued to the original payment method.
• Refunds are typically processed within 1–5 business days after approval.
• Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

Original shipping charges, if any, are not refundable for change-of-mind or personal-preference returns unless otherwise required by applicable law.

8. U.S. Return Address

Approved returns should be sent to our designated physical return location in the United States:

Return Address
Charlie CH8937
317 New South Rd
Hicksville, NY 11801
United States

Phone: +1 646-944-1035

Please contact our customer support team before sending your return so that we can verify your order and provide the appropriate return instructions.

Returns sent without prior authorization may be refused or experience processing delays.

9. Customer Support & Business Information

If you have any questions regarding returns, refunds, or your order, please contact us using the information below.

Website
mysuperboxmart.com

Legal Entity Name
Nanchang Chuanshao Trading Co., Ltd.

Customer Support Hours
Monday – Sunday: 9:00 AM – 6:00 PM (ET)

Phone
+1 646-944-1035

Email
mysuperboxmart@gmail.com

Business Address
Room 3302, Unit 1, Building 8
Zhongjun Yongjing City Phase I
No. 1 Shengli North Road
Yunqiao Subdistrict, Jinxian County
Nanchang, Jiangxi 331700
China