Warranty Policy
Warranty Policy
At mysuperboxmart.com, operated by Nanchang Chuanshao Trading Co., Ltd., we stand behind the quality of eligible products sold through our website.
This Warranty Policy explains the coverage, exclusions, claim process, available remedies, and shipping responsibilities under our 1-Year Limited Warranty.
1. Warranty Period
Eligible SuperBOX devices purchased directly from mysuperboxmart.com are covered by a 1-Year Limited Warranty.
The warranty period begins on the date the order is confirmed as delivered to the customer according to the applicable carrier's delivery records and continues for one (1) year from that date.
This warranty applies only to eligible products purchased directly from mysuperboxmart.com. Products purchased from third-party sellers or other websites are not covered under this warranty.
2. What the Warranty Covers
During the warranty period, the Limited Warranty covers eligible defects in materials or workmanship arising under normal and intended use.
Subject to inspection and verification, covered issues may include:
- Main hardware or motherboard failures resulting from a manufacturing defect
- Power-related hardware failures attributable to a defect in the device or included original power equipment
- Original remote control failures resulting from a manufacturing defect
- Other verified hardware defects in the original product that materially affect normal operation and are attributable to materials or workmanship
Warranty coverage applies only when the issue is determined to be a covered defect and was not caused by misuse, accidental damage, unauthorized modification, or another excluded condition.
3. What the Warranty Does Not Cover
The 1-Year Limited Warranty does not cover damage, malfunction, or deterioration resulting from circumstances unrelated to a manufacturing defect, including:
- Accidental drops, impacts, crushing, or other physical damage
- Water, liquid, moisture, or other environmental damage
- Fire, lightning, power surges, natural disasters, or other events beyond reasonable control
- Misuse, abuse, neglect, improper storage, or use contrary to applicable product instructions
- Unauthorized opening, disassembly, repair, alteration, or hardware modification
- Unauthorized firmware installation, system flashing, rooting, or other software/system modifications that cause or contribute to the malfunction
- Damage caused by incompatible, damaged, or unauthorized third-party accessories or power equipment
- Cosmetic wear that does not affect normal product operation
- Lost, stolen, or misplaced products or accessories
- Damage occurring after the warranty period has expired
Normal wear and tear that does not result from a defect in materials or workmanship is also excluded.
4. Original Remote Control Coverage
The original remote control supplied with an eligible device is included within the 1-Year Limited Warranty when a verified manufacturing defect prevents normal operation.
The warranty does not cover remote-control damage caused by accidental drops, liquid exposure, misuse, unauthorized modification, battery leakage, or other customer-caused damage.
Lost or misplaced remote controls are not covered.
5. How to Submit a Warranty Claim
To request warranty service, please contact our customer support team using the contact information provided below.
Please provide:
- Your order number
- The name or email address associated with the order
- Product model
- A clear description of the issue
- Photos or video showing the problem, where reasonably necessary for diagnosis
- Any additional information reasonably required to verify the product and reported issue
Our support team may provide reasonable troubleshooting steps before approving a return, repair, or replacement.
Please do not return a product without contacting us first and receiving return instructions.
6. Warranty Inspection & Verification
Warranty claims are subject to reasonable verification.
Depending on the nature of the issue, we may ask the customer to complete troubleshooting or return the affected product for inspection.
If inspection confirms that the issue is covered by this Limited Warranty, we will provide an appropriate warranty remedy as described below.
If inspection determines that the issue resulted from accidental damage, misuse, unauthorized modification, or another excluded condition, the claim may not qualify for free warranty service.
7. Warranty Remedies
For a verified, covered defect occurring within the warranty period, mysuperboxmart.com may, as appropriate:
- Repair the defective product; or
- Replace the defective product with the same model or an equivalent replacement where the same model is unavailable.
The appropriate remedy may depend on the nature of the defect, product availability, and other relevant circumstances.
Any replacement product or component provided under this warranty does not restart the original one-year warranty period. It remains covered for the remainder of the original warranty period, except where applicable law requires otherwise.
8. Warranty Shipping Costs
For an approved warranty claim involving a verified, non-customer-caused defect within the warranty period, mysuperboxmart.com will cover the reasonable shipping costs required for the approved warranty return, repair, or replacement process.
Where applicable, we may provide a prepaid return shipping label or other approved return instructions.
Customers should not independently ship a warranty return without prior authorization, as unauthorized shipping expenses may not be reimbursed.
If inspection determines that the reported issue is not covered because it resulted from accidental damage, misuse, unauthorized modification, or another excluded condition, any subsequent shipping or service arrangements will be communicated to the customer before further action is taken.
9. Replacement Products
When replacement is approved, the replacement will generally be the same model where reasonably available.
If the same model is unavailable, we may offer an equivalent replacement with reasonably comparable functionality or specifications, subject to availability.
Replacement does not cover customer-created data, personal settings, or other information stored on the returned device. Customers should remove personal information and back up any personal data where reasonably possible before returning a device.
10. Relationship to Our Return Policy
This 1-Year Limited Warranty is separate from our 30-Day Return Policy.
Returns requested within the applicable return period are governed by our Refund Policy, while eligible product defects arising during the warranty period may be handled under this Warranty Policy.
Nothing in this Warranty Policy is intended to limit any non-excludable rights or remedies available to consumers under applicable law.
11. Warranty Limitations
This Limited Warranty applies only to eligible products purchased directly from mysuperboxmart.com and used under normal and intended conditions.
To the extent permitted by applicable law, warranty remedies are limited to the remedies described in this policy. Nothing in this policy excludes or limits rights that cannot lawfully be excluded or limited.
12. Contact Information
If you need warranty assistance or wish to submit a warranty claim, please contact us:
Website
mysuperboxmart.com
Legal Entity Name
Nanchang Chuanshao Trading Co., Ltd.
Customer Support Hours
Monday – Sunday: 9:00 AM – 6:00 PM (ET)
Phone
+1 646-944-1035
Business Address
Room 3302, Unit 1, Building 8
Zhongjun Yongjing City Phase I
No. 1 Shengli North Road
Yunqiao Subdistrict, Jinxian County
Nanchang, Jiangxi 331700
China