Shipping Policy
Last Updated: September 2026
1. Shipping Coverage
mysuperboxmart.com currently provides shipping services within the United States.
Orders are shipped to eligible U.S. delivery addresses provided at checkout.
2. Order Processing Time
Orders are processed Monday through Friday during regular business hours.
- Standard processing time: 1–2 business days
- Orders placed before 2:00 PM EST (Monday–Friday) are generally processed on the same business day.
- Orders placed after 2:00 PM EST, on weekends, or on U.S. federal holidays will generally be processed on the next business day.
Processing time refers to the time required to review, prepare, and release an order for shipment.
3. Shipping Carrier
We primarily use UPS Ground for eligible domestic U.S. deliveries.
Once your order has shipped, a tracking number will be provided. Please allow some time for tracking information to become active after the package has been transferred to UPS.
4. Estimated Delivery Time
After shipment, transit time generally takes 2–5 business days via UPS Ground, depending on the destination and carrier operations.
Estimated total delivery time: 3–7 business days, including:
- 1–2 business days for order processing
- 2–5 business days for transit
Delivery estimates are not guaranteed and may be affected by:
- Carrier delays
- Severe weather
- U.S. federal holidays
- Peak-season shipping volume
- Other circumstances outside our reasonable control
5. Shipping Charges
Our standard shipping rates are:
| Order Value | Shipping Fee |
|---|---|
| Orders over $50 | Free Shipping |
| Orders under $50 | $10 Flat Rate |
The applicable shipping charge will be displayed at checkout before the order is completed.
Shipping charges are generally non-refundable unless the shipping issue is caused by an error on our part.
6. Shipping and Delivery Updates
Customers can use the tracking number provided after shipment to monitor delivery progress.
Please note that tracking information may not update immediately after shipment. Carrier scans and tracking updates are managed by the shipping carrier.
7. Holidays and Peak Periods
During U.S. federal holidays or periods of unusually high order volume, order processing and delivery may take longer than the standard estimated time.
We recommend allowing additional delivery time during these periods.
8. Delivery Issues
If your order is delayed, lost in transit, damaged during delivery, or shows an unexpected tracking status, please contact our customer support team.
We will assist you in investigating the issue and, where appropriate, submit a claim with the shipping carrier on your behalf.
If the shipment is confirmed to be lost or damaged, we will work with you to provide an appropriate resolution, which may include a replacement shipment or refund, depending on the circumstances.
9. Returns and Exchanges
For information regarding returns, refunds, and exchanges, please refer to our Return & Refund Policy.
Our Return & Refund Policy explains the applicable requirements, procedures, and eligibility conditions for return or refund requests.
10. Contact Information
If you have questions regarding shipping, order processing, tracking, delivery, returns, or your order, please contact us:
Website
mysuperboxmart.com
Legal Entity Name
Nanchang Chuanshao Trading Co., Ltd.
Customer Support Hours
Monday – Sunday: 9:00 AM – 6:00 PM (ET)
Phone
+1 646-944-1035
Business Address
Room 3302, Unit 1, Building 8
Zhongjun Yongjing City Phase I
No. 1 Shengli North Road
Yunqiao Subdistrict, Jinxian County
Nanchang, Jiangxi 331700
China